Refund Policy

This policy should be read with Eryahat’s Return & Exchange Policy. Refunds are handled according to the reason for the request, the product’s eligibility and applicable law.

Requesting a Return or Refund

Email support@eryahat.com within 3 calendar days of delivery with the subject “Return / Refund Request — Order #[Your Order Number]”. Include your order number, the item and the reason.

Eligible change-of-mind returns must generally be unworn, unused and unwashed, with original tags and packaging intact. Please wait for our instructions before sending an item back.

Damaged, Defective or Incorrect Items

Contact us promptly with your order number and photographs where available if an item is damaged, defective, incorrect or materially different from its description. We will provide an appropriate remedy as required by applicable law. Checkout+ is not required to receive a remedy for these issues.

Checkout+ & Return Fees

Checkout+ is an optional service (2% of the order value, minimum ₹99) that includes one free return or size-exchange pickup per order, for any number of pieces, subject to this policy and the 3-calendar-day request window.

Without Checkout+, or for any further pickup on the same order, a flat fee of ₹149 applies to each return or replacement pickup (not per piece). For returns it is deducted from your refund; for size exchanges it is payable before the replacement is shipped. Checkout+ does not guarantee that every item can be returned or refunded. The Checkout+ fee is refunded if the order is cancelled before dispatch; otherwise it is non-refundable.

Refund Processing

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. Approved refunds will generally be processed to the original payment method, where feasible, within 7 days after approval. Your bank or payment provider may take additional time to reflect the amount.

Where the ₹149 fee applies to a return, it will be deducted from the refund. Any other shipping deduction will follow the terms disclosed before purchase and applicable law. No policy term limits remedies required by law for defective, damaged, incorrect or materially misdescribed products.

Exchanges

Size exchanges are handled under our Return & Exchange Policy.

Sale, Preorder, Customised Items & Cancellations

Any change-of-mind restrictions for sale, preorder or customised items will be disclosed before purchase and do not remove legal remedies. To request an order cancellation or report a failed or duplicate payment, email support@eryahat.com as soon as possible with your order number. Cancellation may not be possible after processing or dispatch.

Contact

Eryahat / Baba Integrated Technologies Private Limited
Email: support@eryahat.com
Website: www.eryahat.com
Address: RC-559, Rajiv Nagar, Khoda Colony, Ghaziabad, Uttar Pradesh 201020, India